Free Shipping: Available on all domestic orders, including COD payments.
Dispatch and Delivery: Orders are dispatched within 2-3 days and delivered within 6-8 business days. Additional 2-3 days may be needed for smaller cities.
Courier Services: Trusted couriers are used, but alternatives may be chosen based on location.
Communication: Dispatch details are shared with customers. Notify customer support if products are not received in a reasonable time.
Damage Check: Inspect products upon receipt. Report any damage within 24 hours. Do not sign the receipt if the product is damaged.
Cancellation and Refunds
Order Cancellation: SAHELI BY CHOICE can cancel orders due to non-availability, pricing errors, or fraud. Full refunds are provided.
Customer Cancellation: Must be done before dispatch. Partial order cancellations may incur extra shipping charges.
Refunds: Full refunds for cancelled, lost, or undelivered orders. Refunds are processed within 7 working days after confirmation.
Returns, Replacements & Exchange Summary
Return Policy: Returns are accepted only with video proof of opening the order within 24 hours of receipt.
Initiating Returns: Email customersupport@sahelibychoice.com with your order number and registered contact details.
Replacements/Refunds: Provided for transit damage within 24 hours. Refunds are given if the product is unavailable.
Exclusions: Customized or made-to-order products are not eligible for returns/exchanges.
Defective Products: Can be exchanged for a new product at no extra charge.
Condition: Items must be returned in original condition and packaging.
Order Cancellations: Not accepted after dispatch. Partial refunds or replacements are possible for unprocessed items.
Placing Orders
24/7 Ordering: Available on the website with various payment methods.
Customer Support: Assistance provided until full satisfaction with the purchase.
Custom Jewelry: Contact for custom designs not available on the website.
Bulk Orders: Email SAHELIBYCHOICE@GMAIL.COM for bulk or wholesale purchases.
For any further queries, customers can email: customersupport@sahelibychoice.com
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